Check, back up, update: servicing a connected medical device via app

Client:
Manufacturer of a connected medical device
Service:
Custom build (app, on-device service, service assistant)
Status:
in progress September 2026
Overgrown olive trunk on a travertine plinth, smothered in water sprouts, dry twigs, bast and loose cables whose plugs dangle into empty space

Starting point

Starting point

The device receives new firmware regularly and needs maintenance. Until now, an update meant a USB stick plugged directly into the device, an update program and manual input. The requirements:

  • Secure update process: sign-in on the device, a backup before every change, verification before installation.
  • Ease of use: service technicians and dealers should be guided through the process without needing specialist knowledge.
  • Audit trail: every operation is logged.
Phone-shaped frosted-glass slab with a champagne-metal frame on travertine, planted like an app screen: below a header bar of moss, the step fields grow from moss through lichen to a young olive branch with green olives; a braided cable is plugged into the port like a charging cable, and a compass and a square lie beside it on Calacatta

Our solution

Solution

azena is building three components that work together:

  • On-device service: runs on the device and accepts jobs.
  • Service app: for mobile devices and tablets. The connection currently runs over the network, with Bluetooth Low Energy to follow; pairing is secured with a certificate.
  • Guided workflow: find device → sign in → read modules → backup → transfer → verification → installation. Every step is logged.
  • Service assistant: translates the device's error codes into plain language. Explanations with context from the device log are planned as the next extension.

Flow: technician app secured connection on-device service log.

Slim Calacatta marble handpiece with champagne-metal caps in a travertine charging cradle; a braided cable connects it to three upright, phone-sized frosted-glass panels on a Calacatta plinth – a list, a device card and a check mark in champagne metal – and moss, lichen and young olive branches with green olives and one silicon leaf grow from panel to panel

Status

Outcome

As of September 2026: Sign-in, backup, transfer and verification run on the real device over the network. Installation has so far been simulated with test files.

Next: the same sequence via Bluetooth from a mobile device, followed by real installation using the manufacturer's update routine.

What we measure: update duration before and after, on-site visits avoided.

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